5 Tips To Increase Continuing Education Unit Performance

The question I get asked most often is “How can I increase the performance of our continuing education unit?” More and more, continuing education units are being pushed to improve performance, thus the need for increased staff productivity, revenue, profitability and visibility. The following are my five tips: 1. Be a data-driven unit. Collect the […]

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Proactive Customer Service Can Have a Huge Impact on Customer Experience, Retention and Loyalty

Continuing education and customized training units strive to get product/service quality and customer service scores of 4+ out of 5 when surveying students and clients. Without good product/service quality and customer service, other best practices are not going to positively impact the unit’s overall performance. Students and clients expect “A1 Second to None” product/service quality […]

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Virginia’s Community Colleges Select Augusoft’s Lumens to Manage Workforce Noncredit and Continuing Education Program

Augusoft’s Lumens cloud-based enrollment management software to be implemented at 23 Virginia Community Colleges to improve noncredit customers’ experience and training delivery. The Virginia Community College System (VCCS) announced Augusoft Lumens® enrollment management software has been purchased to facilitate delivery of noncredit workforce development and continuing education courses to students and clients through its 23 […]

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Continuing education leaders: Are you focused on the future?

Operating a continuing education unit can be both exhilarating and exhausting. The work being done by continuing education staff is critical to the educational future of North American nontraditional learners, but the challenges of being both financially self-sufficient and mission-sensitive within slow moving institutions is frustrating to both staff as well as their customers and […]

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