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Customer Support Hours

Support Hours
Augusoft customers enjoy exclusive access to phone and email support, with secured online support materials. The toll free customer service line is open Monday — Friday (7:00 AM to 6:00 PM CT).

If you desire further information regarding our support hours, please contact:

Toll Free Customer Service Line
(866) 289-7043

Email
support@augusoft.net

Address
8441 Wayzata Blvd., Suite 200
Minneapolis, MN 55426-1360

User Guides
As an Augusoft customer, you may access and/or download your Lumens user guide through the customer communication center anytime, anywhere.

Upgrades
We continually enhance our products and services. These ongoing enhancements give our customers the benefits of an extensive software maintenance environment, without the additional cost or the hassles that come with most software companies.

System Outage
We pride ourselves on minimizing system outages, assuring highly available Web service, preventing data loss and informing our customers of planned maintenance.

Support Procedures
We’ve designed our software to be flexible to fit your ever-changing program needs. Our Customer Support team will acknowledge all requests within 24 hours of receipt and will be happy to help you with site set up, system functions, usage, site graphics and colors.