Are you interested in joining a vibrant technology company that is growing, expanding and emerging as a leader in the Higher Education market? Look no further…
At Augusoft we thrive on innovation, value diversity and believe in rewarding employees for their performance. Whether you have limited or several years of professional experience in your field, there are plenty of opportunities for you at Augusoft.
Implementation & Training Specialist
Develop an extensive working knowledge of the Lumens product suite.
Provide software application training using a variety of delivery methods including web-based and on-site training.
Coordinate new customer implementations, providing effective training to maximize use of the software.
Develop training materials for Lumens implementation as needed.
Participate with Augusoft development staff in testing new releases of the product and providing feedback.
Develop a working relationship with Augusoft Sales & Marketing staff to utilize product knowledge & customer relationships in support of sales efforts
Develop self-help resources for customers as assigned. (i.e.: QRA, recorded trainings, Lumens Lite trainings, upgrade trainings, site reviews)
Serve as Subject Matter Expert (SME) for new features; will need to fulfill duties of Augusoft Subject Matter Expert as defined by Augusoft business process.
Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of students
Ability to communicate professionally by phone and email
Ability to cultivate positive working relationships with customers and coworkers
Ability to effectively communicate technical information in non-technical terms
Ability to effectively organize and maintain customer data
Analytical and troubleshooting skills
Ability to manage long-term projects to successful completion
Advanced knowledge of Internet Explorer, Chrome, Firefox and using web-based applications
Advanced knowledge of Microsoft Office products – Word, Excel, Outlook, PowerPoint