About Augusoft

Founded in 1994, Augusoft, Inc. is a privately held company that provides cloud-based SaaS enrollment management solutions for continuing and corporate education programs throughout the U.S. and Canada.

In 2000, Augusoft worked with the Learning Resources Network (LERN) to develop and launch Lumens, the first web-hosted (Software as a Service – SaaS) class registration management system designed specifically for non-credit continuing education, corporate education and workforce development programs. Complementing traditional academic systems, Augusoft Lumens increases online self-registrations up to 80%, reduces cancellation rates, and provides the best data collection and reporting tools.

Today, Augusoft serves hundreds of schools throughout the U.S. and Canada. Over 6.6 million students have registered for lifelong learning classes and over $2.1 billion in transactions have been processed using Augusoft Lumens.

Our Mission
Our mission is to create and continuously improve Lifelong Learning Management Systems. We strive to capture emerging technologies and to anticipate the needs of tomorrow’s lifelong learner. 

Our Vision
Advance and improve the delivery of lifelong learning for everyone.

Lumens: First & Foremost

Since the introduction of Lumens in 2000, Augusoft has been in the forefront of innovation, bringing many firsts to the continuing education market:

First & Foremost Snapshot

Careers

Are you interested in joining a vibrant technology company that is growing, expanding and emerging as a leader in the Higher Education market? Look no further…

At Augusoft we thrive on innovation, value diversity and believe in rewarding employees for their performance. Whether you have limited or several years of professional experience in your field, there are plenty of opportunities for you at Augusoft.

Opportunities

Implementation & Training Specialist

Responsibilities:
Develop an extensive working knowledge of the Lumens product suite.
Provide software application training using a variety of delivery methods including web-based and on-site training.
Coordinate new customer implementations, providing effective training to maximize use of the software.
Develop training materials for Lumens implementation as needed.
Participate with Augusoft development staff in testing new releases of the product and providing feedback.
Develop a working relationship with Augusoft Sales & Marketing staff to utilize product knowledge & customer relationships in support of sales efforts
Develop self-help resources for customers as assigned. (i.e.:  QRA, recorded trainings, Lumens Lite trainings, upgrade trainings, site reviews)
Serve as Subject Matter Expert (SME) for new features; will need to fulfill duties of Augusoft Subject Matter Expert as defined by Augusoft business process.

 

Essential Skills:
Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of students
Ability to communicate professionally by phone and email
Ability to cultivate positive working relationships with customers and coworkers
Ability to effectively communicate technical information in non-technical terms
Ability to effectively organize and maintain customer data
Analytical and troubleshooting skills
Ability to manage long-term projects to successful completion
Advanced knowledge of Internet Explorer, Chrome, Firefox and using web-based applications
Advanced knowledge of Microsoft Office products – Word, Excel, Outlook, PowerPoint


No phone calls please. Augusoft is an equal opportunity employer.

Educational Opportunities

To achieve your lifelong learning goals and further develop your career, Augusoft offers business-specific training and many other opportunities including online career development.