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FAQ
General Can our program have a front-end Webpage that will look similar to what we have today and then link into Lumens? Do any of your customers do this today? Answer
Where is the data hosted? Answer
Does Lumens integrate with third party online course providers, allowing students to register and pay for those courses online? Answer
Implementation What are the hours of Augusoft customer support? Answer
Will my site maintain the program's look and feel? Answer
Registration Are students prevented from registering for courses that are full? Does Lumens have a waiting list feature? Answer
When a spot opens up on a waiting list in Lumens, how is the student registered? Answer
Can additional information be required for quantity registrations? Answer
Can a student cancel their own registration or does a staff member need to do that? Answer
Can fees be reduced or adjusted for individual registrations? Answer
Can the staff intentionally add a person to a class already full and/or started? Answer
Class/Course Management How do multiple catalogs work? Answer
What are the payment type options available for instructor pay? Answer
Is it possible to have more than one rate of pay per course? Answer
How many days before the start date does a class display drop off of the website? Answer
Can instructors communicate with students via the site? Answer
Can classes be cloned or duplicated from one term to the next? Answer
Does Lumens allow for discounts of multiple courses taken for the same term or over a period of time? Answer
How does Lumens handle employee and staff discounts? Answer
Reports What are the reporting features that will allow us to reconcile credit card transactions from online registrations to our bank deposits on a daily basis? Answer
How easy is it to extract data for QuickBooks on a daily basis? Answer
How is the instructor payment added and where can it be viewed? Answer
Does Lumens calculate instructor pay? Answer
How customizable are Lumens reports? Answer
Profile Definition and Access Once the instructors are added, who is allowed to edit their profile information? Are staff members able to create and edit instructor profiles? Answer
Can age for youth be required for some classes? Answer
What information can program users get via automatic email? Answer
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Success Stories
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