Customer Service
Customer Support Support Procedures FAQ System Outage Procedures Customer Stories Free Webcast Demos Augusoft U Literature Downloads IT Tool Kit
Customer Support

Support Hours
Augusoft customers enjoy exclusive access to phone and email support, with secured online support materials and an unpublished 800 number, Monday — Friday (7 a.m. to 5:45 p.m. CST).

If you desire further information regarding our support hours, please contact:

Phone
(612) 605-1200

Email
info@augusoft.net

Address
4050 Olson Memorial Hwy, Suite 245
Golden Valley, MN 55422-5353

User Guides
As an Augusoft customer, you may access and/or download your Lumens user guide through the customer communication center anytime, anywhere.

Upgrades
We continually upgrade our products and services automatically. These ongoing upgrades give our customers the benefits of an extensive software maintenance environment, without the additional cost or the hassles that go with it.

System Outage
We pride ourselves on minimizing system outages, assuring highly available Web service, preventing data loss and informing our customers of planned maintenance.

Support Procedures
We’ve designed our software to be flexible to fit your ever-changing program needs. Our Customer Support team will acknowledge all requests within 24 hours of receipt and will be happy to help you with site set up, system functions, usage, site graphics and colors.
Success Stories
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